All the answers to your questions about Wavize.
Understand how Wavize works, its features, the euro-based credit system and the pricing structure — explained clearly.
No commitment · All features included · AI credits & automations.
The essentials of Wavize.
How Wavize works on your website, your channels and your tool ecosystem.
Does Wavize work on any type of website?
Yes. Wavize installs on any website (WordPress, PrestaShop, Shopify, Laravel, custom PHP/HTML, etc.) using a simple script or dedicated plugins. You can add the chat widget in just a few minutes, without redesigning your website.
Does the chatbot reply in multiple languages?
Yes. Wavize automatically detects the visitor’s language and can reply in English, French, Spanish, Portuguese, German, Italian and more than 40 languages. The AI adapts tone and vocabulary depending on the context.
Does Wavize learn from my website and documentation?
Yes. During setup, Wavize analyses your pages, FAQs and content to build a knowledge base. You can edit or expand it at any time.
Is Wavize suitable for my business?
Wavize is used by e-commerce stores, service companies, real estate, SaaS platforms, agencies, internal support teams and more. The modules (orders, tickets, appointments, forms…) adapt to your business needs.
A true all-in-one platform, with no hidden add-ons.
All plans give access to the same building blocks: AI, omnichannel, automations, tickets, integrations and apps.
What exactly is included in Wavize?
All plans include the same core features:
- • Advanced AI chatbot (OpenAI & Google)
- • Chat widget for your website
- • Omnichannel inbox (site, email, messaging…)
- • Ticket & helpdesk module
- • Automations & workflows
- • Training on your website & your FAQs
- • Customer history, tags, notes, filters
- • Integrations & API
The only differences between plans are usage limits (messages, agents, credits…).
Which apps and integrations are available?
Wavize connects to your messaging channels, support tools and e-commerce platforms:
AI chatbots and tools powered by OpenAI & Google.
Built-in helpdesk with ticket areas on your pages.
Store sync, customer support & guided sales.
Manage WhatsApp Business messages directly in Wavize.
Handle Facebook messages from a single interface.
Reply to customers directly from your Slack channels.
Connect your Telegram bot to read & reply to messages.
Centralise all your messaging channels in one place.
Sync customers and Zendesk tickets from Wavize.
Manage incoming X messages directly in Wavize.
New integrations are added regularly based on customer feedback.
Customise Wavize to match your brand.
Widget design, AI tone of voice, automations and advanced settings — everything can be tailored.
Can I customise the widget appearance?
Yes. You can configure:
- • Colours & theme
- • Your logo & brand name
- • Welcome message & default texts
- • AI writing style (formal, neutral or friendly)
- • Widget position & behaviour
A White Label option lets you remove all visible Wavize branding.
Can I create custom actions (POST / GET, webhooks…)?
Yes. In addition to classic chatbot replies, Wavize can trigger actions on your internal or external tools via API or webhooks.
- • Call a POST or GET URL with customer data
- • Create or update tickets, orders or files
- • Send structured data to your CRM, ERP or back-office
- • Trigger scenarios: emails, SMS, status updates, tags…
- • Connect external services via REST API
Each action can use conversation data (name, email, language, request type…) to build dynamic API calls.
Support, onboarding & assistance.
You’re not alone — we help you with setup, optimisation and ongoing evolution.
Do you provide onboarding or setup assistance?
Yes. When you register, you get:
- • A step-by-step setup guide
- • A starter checklist to avoid missing anything
- • Manual verification of key elements
We can also do a full “done-for-you” setup if needed.
How does Wavize support work?
Our team replies directly from Wavize (of course 😄) and by email:
- • Response time usually under 24 hours (business days)
- • Help with configuration, AI & integrations
- • Usage advice to improve your resolution rate
More guides, tutorials and examples are added regularly.
AI & automation credits: simple and transparent.
Every plan includes credits in euros, usable for AI, automations, translations and external channels.
How does the credit system work?
Credits can be used for:
- • AI replies (analysis, summaries, drafting…)
- • Automations & smart scripts
- • Translations
- • Messages sent through external channels (WhatsApp, Messenger…)
Each action consumes only a few cents. Your balance is visible in real time.
Included credits, top-up & rollover
The amount included depends on your plan:
- • 45 €/month → 45 € in credits
- • 95 €/month → 95 € in credits
- • 295 €/month → 295 € in credits
You can:
- • Purchase additional credits
- • Enable auto top-up (optional)
Unused credits automatically roll over to the next month.
Switch to intelligent customer support.
Try Wavize free for 7 days.
Start free trialNo commitment · All features included