Privacy Policy

1. Data controller

The controller responsible for processing personal data is:

Amplifeo SARL
32 allée de la Robertsau, 67000 Strasbourg – France
VAT No.: FR87921501771
Email: support@wavize.com

2. Data collected

Wavize may collect the following categories of data:

• Account data: first name, last name, email, password (encrypted), language, time zone.
• Professional information: company, job title, phone number.
• Usage data: logs, IP address, browser, account configuration.
• Conversation data: messages, metadata, tags, connected channels.
• E-commerce data (if connected): information related to end customers and orders.
• Billing data: payments, invoices, VAT, billing details.
• Support data: exchanges with the support team.
• Affiliate data: generated traffic, attributed sales, affiliate identity.
• Cookies & trackers: browsing, session, audience measurement.

3. Purposes of processing

The data collected is used to:

• manage user accounts and authentication;
• provide the service (chat, AI, automations, omnichannel, API, integrations);
• handle invoicing and contract management;
• improve the user experience and service performance;
• ensure security, fraud prevention and service continuity;
• respond to support requests;
• send operational notifications or service-related communications;
• comply with legal, accounting and regulatory obligations.

4. Legal bases for processing

• Performance of a contract (use of Wavize).
• Legitimate interest (service improvement, security, fraud prevention).
• Legal obligations (accounting, retention).
• Consent (marketing communications, non-essential cookies).

5. Data recipients

Data is only accessible to authorised staff at Amplifeo SARL and to its technical processors (hosting, email, payment, API integrations, AI providers).

Data is never sold to third parties.

6. Hosting & data transfers

Data is hosted in the European Union or in countries that ensure an adequate level of protection. When applicable, data transfers are governed by appropriate safeguards (such as Standard Contractual Clauses) depending on the providers used.

7. Data retention periods

• Account data: for the duration of the use of the service, plus the applicable legal archiving period.
• Billing data: at least 10 years (legal obligation).
• Conversation data: according to the Client’s settings.
• Technical logs: retained for a few months.
• Marketing data: until consent is withdrawn.

8. End-user data

When the Client uses Wavize to manage its own customers: the Client acts as data controller and Amplifeo SARL acts solely as a data processor.

A Data Processing Agreement (DPA) can be provided upon request.

9. Security

Amplifeo SARL implements appropriate technical and organisational security measures, including:

• TLS encryption;
• access and role management;
• regular backups;
• infrastructure monitoring;
• anti-intrusion and anti-fraud protections.

10. AI features and profiling

Some Wavize features rely on artificial intelligence (suggestions, classification, routing, automations, recommendations).

These processes assist human agents but do not, on their own, take decisions that produce legal effects without human intervention.

11. Your rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability

To exercise your rights, please contact us at: support@wavize.com

12. Data via WhatsApp, Messenger, etc.

Using external channels involves additional data collection by those platforms, in accordance with their own privacy policies. Amplifeo SARL cannot be held liable for processing carried out directly by these third-party services.

13. Use by minors

Wavize is a service intended for professional use and is not designed for use by minors.

14. Changes to this Policy

This Policy may be updated at any time. In the event of significant changes, users will be informed by an appropriate means.

15. Contact

For any question relating to data protection:

support@wavize.com
Amplifeo SARL – 32 allée de la Robertsau, 67000 Strasbourg – France