All the features your support team needs,
unified in one single platform.
Wavize combines multichannel messaging, advanced AI, automation, lightweight CRM, team management, API, scheduling and integrations. Every feature is included in every plan — no hidden add-ons.
No commitment · All features included · Pay-as-you-go AI credits.
An omnichannel inbox designed for your support team.
Centralize all your conversations (website, email, social networks, messaging apps) in one interface — with everything needed to collaborate efficiently.
Hello, I have not received my invoice. Could you resend it?
Everything you need for daily conversation management.
Wavize brings together all the features of a modern helpdesk, powered by real-time messaging.
- • Unified inbox (website, email, social…)
- • Direct messages & internal conversations
- • Queues & conversation status
- • Real-time notifications
- • Convert conversations into tickets
- • Offline message form
- • Email piping & automatic ticket creation
- • AI auto-reply & Smart Reply
- • Departments & queues per service
- • Automatic or manual assignment
- • Prioritization & escalation rules
- • Language detection & dedicated routing
- • Integrated articles & FAQs
- • AI suggestions for saved replies
- • Quick links within the message editor
- • Automatic chatbot enrichment
An AI agent that understands, responds and hands over to humans when needed.
Wavize combines multiple AI components to help your agents, automate exchanges, and keep full human control whenever required.
AI assistance for agents
Suggested replies, rewriting & corrections.
Your order has been recorded. I'm resending the invoice to your email right away.
- • Smart Reply (intelligent suggestion)
- • Rewrite message in one click
- • Automatic spelling correction
- • AI-generated private notes
AI agent & automations
Flows, Q&A, actions & web search.
- • AI agent trained on your website & FAQ
- • Conversational flows: forms, bookings, qualification…
- • Actions: create/update tickets, retrieve data…
- • Custom multilingual Q&A
- • Ability to open a ticket or transfer to a human agent
Multilingual & automatic detection
Serve customers worldwide.
- • Automatic user language detection
- • Real-time translation of messages
- • Multilingual chatbots in 40+ languages
- • Assign teams by language or market
- • Voice recognition & image attachments supported
Convert more with proactive messages & built-in marketing.
Wavize is not just support: use chat to run campaigns, nurture leads and fill your calendar.
Proactive messages & popups
- • Targeted welcome messages
- • Exit popups & promotional offers
- • Abandoned cart reminders via chat
- • Scheduled messages (follow-up)
Leads, newsletters & social
- • Email collection directly from the chat
- • Subscribe messages & newsletters
- • Lead qualification flows
- • Social sharing & redirection to your platforms
Integrated booking system
- • Integration with your booking tools
- • Dynamic links in chat (TidyCal, Calendly, etc.)
- • Confirmation & reminders via automated messages
- • Reservation tracking within conversations
Better equipped agents, more measurable support.
Wavize provides tools to track satisfaction, analyze performance and continuously improve service quality.
Agent productivity
- • Rich message editor (attachments, templates…)
- • Saved replies & AI templates
- • Smart private notes for case follow-up
- • Full customer history
Reports & quality
- • Global support dashboard
- • Response times & resolution rates
- • Agent ratings by customers
- • AI analysis to detect friction points
User management
- • Agent management & permissions
- • Filters, search & detailed profiles
- • Segmentation by tags, language, channel or department
- • Automatic customer enrichment
Mobile, customizable, secure and ready for integrations.
Wavize adapts to your workflows: mobile agents, brand-ready widget, security constraints and API connections.
Mobile & Progressive Web App
Access your messages, customers and notifications on the go. Add Wavize to your home screen like a native app.
Widget & personalization
Colors, position, welcome message, AI badge — customize the widget without writing a single line of code.
Security & compliance
Tools to manage customer data, consent and regulatory compliance.
API & developer tools
Connect Wavize to your CRM, ERP or back-office via REST API, front SDK and webhooks.
POST /api/messages
{
"channel": "whatsapp",
"type": "ticket",
"from": "+33600000000",
"message": "Bonjour...",
"meta": {
"source": "site",
"priority": "normal"
}
}
Upgrade to truly complete customer support.
All of the features above are included from the first plan. Start your 7-day free trial and discover what Wavize can do for your team.
Start free trialNo commitment · AI, automations, integrations & API included