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Your expertise. Behind every customer conversation.

Answers that know your brand, advice that brings your products to life and customer service that keeps the context. Explore the tools that make every conversation useful.

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It starts with your store.

Your information

Pages & guides
Product catalogue
Delivery & returns
Your AI assistant

Your identity. Your tone.

24 languages

Knowledge & AI

Your expertise. One answer at a time.

Your product pages, guides and store policies become your assistant’s knowledge. It draws on your content to answer in the customer’s language.

  • Websites, pages, text and documents
  • Controlled automatic retraining
  • Conversation memory and summaries
Explore this feature
An answer connected to your expertise.

Knowledge base

Material guidePage from your site
Delivery & returnsStore policies
Care instructionsUploaded document

How should I care for my leather bag?

Your assistant

Your guide recommends a soft cloth and a suitable leather care product. I can point you to the care instructions.

Source: your care guide

Product advice & catalogue

The right product starts with the right advice.

Connect Shopify, WooCommerce, PrestaShop or Wix. Your assistant understands the need, searches your catalogue and supports customers before and after purchase.

  • Product cards with verified images, prices and URLs
  • Conversational search built around real needs
  • Secure order tracking from the widget
Explore this feature
A need. A relevant selection.

I’m looking for a leather work bag that fits a 15-inch laptop, with a budget of €150.

Your assistant

The Berlin Backpack matches those criteria. The Rivoli Business offers more space if you would like to compare.

From your catalogue

Rivoli Business Backpack
Rivoli Business Backpack
€189.00
Berlin Backpack
Berlin Backpack
€139.00

Shopping Insights

Turn every conversation into measurable revenue.

Connect chatbot conversations to orders that were actually placed. See attributed revenue, assisted orders and the products that start the most conversations.

  • Attributed revenue, orders and average order value
  • Assisted conversion rate for the selected period
  • Products that generate the most conversations
Explore ecommerce integrations
Shopping Insights overview Last 30 days
Attributed revenue €12,480 +18.4% over the period
Attributed orders 86 After a conversation
Assisted conversion 8.7% For the selected period
Attributed revenue Last 30 days
Sep 1Sep 30
Products starting conversationsConversations
Berlin Backpack42
Rivoli Business31
Leather Weekender24
Example presentation. The data in your workspace comes from your connected store and the reporting period you select.

Conversations & support

AI and your team. One conversation.

Visitors can request an agent in their language. The team is notified, joins in real time, then hands the conversation back to AI when the intervention ends.

  • Intent understood in 24 languages
  • Visible real-time takeover
  • No duplicate messages
Explore this feature
Keep the context. Bring in your team.

Item arrived damaged

My bag arrived damaged. Can I speak to someone about an exchange?

Your assistant

I’ll pass your request to our team so they can check the exchange options.

Emma joins the conversation
Emma · Customer service

Hello, I’m taking over your request. Could you send me a photo of the bag and your order number?

Context available
Previous messages Customer request Conversation summary

Proactive messages

The right message. At the moment it matters.

Create targeted, elegant and measurable campaigns to welcome, guide or offer a promotion at the relevant moment.

  • Messages matched to the pages visited
  • Personal welcomes and offers
  • Display frequency you control
Explore this feature
A little help at the right moment.
The workday edit
Alex

Hello! Looking for a bag for work? I’m here to help you choose.

A discreet presence, at the moment you choose.

Agentic commerce

Capabilities that work together.

Understand an intent, find the relevant information and guide towards a useful action. See how Wavize connects product advice, purchasing and after-sales care.

Explore agentic commerce

Guided setup

Your assistant ready in under 5 minutes.

Connect your store, check the essential information and publish the widget with Wavize’s guided setup.

  1. 01

    Connect your store

    Choose your platform and plan, then authorise the connection.

  2. 02

    Prepare your assistant

    Check the catalogue and your business information. Adjust the wording, colours and opening button.

  3. 03

    Test and publish

    Try questions about products, delivery and human handoff before enabling the assistant on your store.

The first synchronisation can continue in the background depending on catalogue size. A Wavize account and paid subscription after the trial are required.

Give your store an assistant that knows your products.

Connect your catalogue, add your knowledge and prepare an experience that feels like your brand.

Start my trial Let’s talk about your store

Trial available. A paid subscription follows the trial.