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Handoff intent understood
Requests are understood semantically in 24 languages without relying on a short hard-coded phrase list.
Conversations & support
AI and your team. One conversation.
Visitors can request an agent in their language. The team is notified, joins in real time, then hands the conversation back to AI when the intervention ends.
- Intent understood in 24 languages
- Visible real-time takeover
Keep the context. Bring in your team.
Item arrived damaged
My bag arrived damaged. Can I speak to someone about an exchange?
Your assistant
I’ll pass your request to our team so they can check the exchange options.
Emma joins the conversation
Emma · Customer service
Hello, I’m taking over your request. Could you send me a photo of the bag and your order number?
Context available
Previous messages
Customer request
Conversation summary
Conversations & support
One continuous conversation between AI and your team
Visitors always know who is replying, while agents get the context they need to intervene quickly.
Actionable notification
The team receives the request and the notification is marked read when an agent replies.
Visible takeover
A discreet system line displays the first name of the agent joining the conversation.
Real-time replies
Human messages appear immediately in the widget without a manual refresh.
Summary and history
The agent sees the exchange, visitor details and a generated summary whenever required.
Automatic return to AI
Ending human intervention does not close the conversation: the assistant can resume immediately.
From your workspace to your store
A human intervention that remains a session, not a dead end
Ending the intervention does not close the conversation: the visitor can immediately continue with the AI assistant.
- 01
The visitor asks for help
Wavize understands the intent and displays the available contact options regardless of phrasing.
- 02
An agent takes over
The notification is acknowledged on the first reply and the visitor clearly sees who joined.
- 03
AI resumes afterwards
A discreet event line informs the visitor when the intervention ends and the assistant becomes available again.
What this means for your customers
A question before buying
Your team can build on the assistant’s advice with the earlier conversation at hand.
A request after delivery
AI explains your policies; your team handles situations that need their attention.
The relationship continues
Once the human intervention ends, the customer can continue with the assistant.
Give your store an assistant that knows your products.
Connect your catalogue, add your knowledge and prepare an experience that feels like your brand.
Trial available. A paid subscription follows the trial.