Wavize
Solutions by industry

One assistant, with journeys adapted to your business.

Wavize combines knowledge, actions and human handoff. Each solution below shows how these building blocks apply to a real context.

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Choose your context

Start with the journey closest to your business.

The same Wavize building blocks adapt to your content, rules, integrations and the level of intervention you want for your team.

E-commerceFor online stores that want to offer better advice without making the purchase journey heavier. ServicesFor firms, agencies and service providers that need to understand a request before handling it. SaaSFor online software teams that want to improve evaluation, activation and everyday use. HealthcareFor healthcare organisations that want to make administrative and practical information easier to access. EducationFor schools and training organisations that handle a high volume of recurring questions. TourismFor accommodation, activities and destinations welcoming an international audience.
Industry journeys

A useful experience before, during and after conversion.

Each solution connects the visitor’s question to an answer grounded in your sources, then to the next action that is genuinely available.

E-commerce

Advise before purchase and reassure after the order.

Product recommendations, catalogue questions, promotions and secure order tracking in one widget.

  • Help customers choose without inventing products
  • Reduce repetitive requests
  • Capture a contact or hand over to an agent
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Personalised selection

Synced catalogue

3 products
Leather weekend bag
89 €Verified
View product
Comfort sneakers
74 €Verified
View product
Daily skincare
39 €Verified
View product
Services

Qualify a request and lead to the next action.

The assistant answers questions, clarifies needs and suggests a contact, callback or appointment.

  • Reply outside opening hours
  • Prepare inbound requests more effectively
  • Avoid long generic forms
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Qualified request

Contact journey available

Active
01
Inform

Wavize answers from your offers, service conditions and service pages.

02
Clarify

A few short questions establish the context and level of urgency.

03
Route

Contact, callback, booking or human handoff is offered according to what is configured.

SaaS

Support onboarding and reduce the support backlog.

Turn your documentation and product journeys into assistance available directly on your website.

  • Guide users to the right documentation
  • Keep conversation context
  • Bring in an agent for complex cases
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Product assistance

Documentation and team connected

Active
01
Identify the stage

Prospect, new user or active customer: the question reveals the journey context.

02
Retrieve the right resource

The answer uses documentation and content that precisely match the need.

03
Resolve or forward

The user continues alone or requests an agent with context already available.

Healthcare

Provide practical information without replacing a professional.

Wavize can guide visitors to schedules, documents, services and contact options under strict rules.

  • Clarify administrative journeys
  • State the assistant’s limits
  • Route to a human when required
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Practical guidance

Limits and rules active

Active
01
Understand the practical request

The visitor asks for a time, document, service or preparation information.

02
Answer from sources

The assistant returns only the available administrative and practical information.

03
Hand over when needed

For out-of-scope questions, Wavize states its limit and offers the configured contact path.

Education

Guide applicants, students and families to the right resource.

Centralize admissions, programs, calendars and process information in a simple conversation.

  • Reduce repetitive administration questions
  • Make resources easier to find
  • Capture a well-qualified enquiry
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Applicant journey

Programs and processes available

Active
01
Place the project

The applicant specifies the program, level, period or question of interest.

02
Explain the conditions

Wavize retrieves the matching requirements, documents, dates and resources.

03
Route to the right team

A qualified enquiry can be forwarded when human support becomes useful.

Tourism

Answer travellers in their language at any time.

Practical details, services, availability and special requests remain accessible from the widget.

  • Welcome visitors in 24 languages
  • Highlight the right services
  • Hand over a request with context
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Traveller welcome

Language detected automatically

Active
01
Detect language and context

Wavize adapts the widget and understands whether the question concerns planning, arrival or the stay.

02
Provide useful information

Answers use available content about hours, amenities, services and conditions.

03
Forward special requests

The team receives the conversation when assistance or human judgement is required.

An assistant aligned with your rules

Build the journey that fits your business.

Start with your real sources, customise the widget and enable only the actions your team needs.

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