An AI agent that advises, reassures and supports your customers, before and after a purchase. Your catalogue, knowledge and team, brought together in one experience.
Your store’s expertise
Advise
The Berlin Backpack matches your search: grained leather, a 15-inch compartment and a price of €139.
Reassure
I can explain the store’s return policy and the steps to follow for your request.
Track
Please share the order reference and the email address used at checkout. I can then check the available tracking information.
Support
I can help you prepare your request and pass it to our team for the right support.
Your team is always there
When a request needs your attention, the conversation continues with your team.
Sell better. Support further.
From a first recommendation to an after-sales request, give your customers a guide that knows your brand and helps them move forward.
01
Your agent understands the request, searches your catalogue and suggests relevant products, with direct links to their pages.
02
Answer questions about delivery, returns or product use. Proactive campaigns invite visitors to chat on the pages you choose.
03
Let customers access available order tracking in the conversation, after verifying their order reference and email address.
04
Product use, returns or an issue to report: your agent explains your procedures and guides the customer. Your team takes over when a decision or intervention is needed.
Your agent. Your identity.
Prepare everything in your Wavize workspace: knowledge, the assistant’s appearance and the instructions that guide its answers.
Connect your catalogue, add pages and documents, then review your company information.
Personalise the name, copy, avatar, colour, widget style and launcher.
Set your instructions, review conversations and step in when a customer needs your team.
Client workspaceEvery conversation teaches you more
Measure the assistant’s impact on your store: compare conversion rates with and without the assistant across comparable audiences. Then use each conversation to refine the experience.
Review questions, spot hesitation and find the context behind each conversation.
Improve your content, product information and assistant instructions.
Review the available statistics and supervise conversations with your team.
Integrations
Install the published app, connect your catalogue and personalise your assistant in the Shopify setup flow.
Available on the Shopify App Store
Connect your store with the WordPress plugin. Your published catalogue syncs automatically with Wavize.
Connector available
Connect your store from the Wavize module and automatically sync your active catalogue.
Connector available
Connect your Wix Stores catalogue from Wavize and install the widget on your store with the supplied script.
Connector available
Good questions
It is an experience where an AI agent uses your brand knowledge, catalogue and available integrations to understand a request and choose a useful response: recommend a product, explain a procedure, check order tracking or hand off to your team.
Yes. It answers from your content and instructions, including product use, return policies and support procedures. Requests that require a decision, such as approving a refund, remain with your team.
You choose the sources, review your company information, customise its identity and adjust its instructions. Conversations remain available in your workspace and your team can take over.
Create your Wavize account, choose your plan and connect your platform. You can also start through the published app on the Shopify App Store. Guided onboarding helps you prepare, customise and install your assistant.
Connect your catalogue, add your knowledge and prepare an experience that feels like your brand.
Trial available. A paid subscription follows the trial.
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