An AI shopping assistant to boost sales and reduce support on your online store.
Wavize supports your visitors before purchase, helps them find the right product, answers common questions, and routes requests to the right channel without making your site heavier. An e-commerce AI chatbot used in a controlled way, in service of the customer experience.
WooCommerce, PrestaShop, Shopify.
Same logic: a premium conversational experience. The assistant adapts to your store and your pages to guide, reassure, and route visitors.
Helping the customer choose, without friction.
The visitor expresses a need (budget, usage, preference). Wavize understands the request, then suggests coherent options in the conversation: products, alternatives, key points… to speed up the decision.
- Recommendations + alternatives (simple comparison)
- Highlighting key information (price, stock, delivery)
- A smoother buying journey (less hesitation)
Answering before purchase, at the right moment.
Sizes, compatibility, returns, delivery times… “blocking” questions often come up when the customer is hesitating. Wavize answers clearly and routes them to the right page.
- Structured and reassuring answers
- Simple comparison of options
- Guidance to product page / delivery / returns
Action: clarify + guide
Informing the customer, without overload.
The customer wants a status, a tracking number, an estimated date. Wavize responds quickly and clearly, providing an easy-to-read summary.
- 24/7 answers for recurring requests
- Reassure the customer with a simple summary
- Possible escalation to an agent if needed
Status: Shipped
Carrier: Colissimo
Tracking link: tracking.exemple.com/6A12345678901
If you want, I can also direct you to support.
When the intent is clear, the assistant suggests taking action.
If the visitor expresses a request (return, warranty, specific question, contact…), Wavize can suggest an integrated form inside the conversation to send the request.
- Simple flow, without leaving the page
- Request sent with clear context
- Clean visual, consistent with the brand
When an agent is available, switch to a human conversation.
For a sensitive or complex request, the assistant can detect the need and suggest starting a live discussion with an agent. The customer stays in the same window, without breaking the journey.
- Automatic suggestion when an agent is online
- Continuity: the customer does not leave the page
- Context preserved (request + conversation history)
Frequently asked questions — E-commerce
Quick answers about usage, integration, and how it works.