Wavize
Solutions • SaaS (B2B / B2C / freemium)

An AI assistant for your SaaS.

Wavize answers product questions, explains your features, guides users to the right action, and helps turn requests into useful actions: onboarding, support and contact. An AI assistant available 24/7 on desktop and mobile.

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Documentation & FAQ Product onboarding Embedded contact Live chat Multilingual
Built for SaaS

B2B, B2C, freemium: the same need — respond quickly and guide correctly.

A prospect is hesitating between multiple plans. A user gets stuck on a feature. A customer wants to understand a limit, a setup, or an integration. Wavize reduces friction and offers a simple handoff to your team when the request goes beyond the FAQ.

Level 1 support
Instant answers to recurring questions: access, settings, billing, usage.
Guided onboarding
Explain “what to do next”: steps, best practices, common mistakes, checklist.
Clearer conversion
Clarify offers and guide users: feature → value → suitable plan → action.
Consistent content
Docs, product pages, FAQ: the same answer logic, fewer contradictions.
Embedded “contact” handoff
When the intent is “help / demo / quote”, the assistant suggests an embedded form.
Multilingual
Essential for an international SaaS: support and conversion in multiple languages.
Acquisition & pricing

Help prospects choose the right plan without getting lost.

On a pricing page, the same questions keep coming up: “Which plan fits my usage?”, “What are the limits?”, “What is included?”. Wavize structures the answer, compares options, and points to the next action (signup / contact).

  • Compare plans (simple, no jargon)
  • Answer objections (security, deployment, support)
  • Suggest contact for “enterprise” cases
Preview (pricing)
Guidance
Conversation
NovaDesk
We are 5 users. We want Integrations + reporting. Which plan?
Based on your needs (5 users + Integrations), this plan is the best fit. If you have a specific context, I can forward your request.
Action (preview)
Contact the sales team
(Visual: embedded form)
Ask your question…
Onboarding & adoption

Reduce time-to-value: users know what to do right away.

Users drop off when they do not understand the next step. Wavize can explain your journey: activate a module, connect a source, invite team members, configure a first rule.

  • Readable step-by-step guides (without long blocks of text)
  • Remind users of prerequisites (permissions, access, roles)
  • Suggest contact if the issue persists
Preview (onboarding)
Steps
Checklist
Progress
Get started on NovaDesk
0/3
Connect Integrations
Configure Billing
Invite the team (roles)
Ask your question…
Contact & requests (embedded)

When the user needs support: suggest a clear message, without friction.

For specific requests (advanced setup, enterprise context, incident, migration), Wavize can display an embedded form to send the request to your team.

  • “Support” and “sales” requests (depending on your setup)
  • Structured message (context + goal)
  • Consistent mobile experience
Preview (embedded form)
Contact
Conversation
Support
I am stuck on an Integrations setup. Can you help me?
I can forward your request to support. Describe your goal and where you are blocked.
Form (preview)
Email
Your message… (context, step, error)
Send to support
(Visual: the form sends the request to your team)
Ask your question…
Live chat (if an agent is online)

For critical cases: switch to a real-time advisor.

Incident, major blocker, migration, enterprise account: if an agent is available, Wavize can suggest live chat to avoid back-and-forth.

  • Visible “agent online” signal
  • Natural handoff from the AI assistant
  • Prioritization according to your rules
Preview (handoff)
Agent online
Conversation
Live
I have a blocking error. I need to solve it now.
An advisor is available. I can connect you directly.
Action (preview)
Talk to an advisor
(Visual: launches live chat if an agent is available)
Ask your question…
Setup

Deploy Wavize on your SaaS: fast, clean, controllable.

Add Wavize to your marketing site and/or your help center. Configure the messages, tone, and actions (contact, live chat). Then iterate based on real questions.

  • Integrate the widget
  • Define source docs & pages
  • Enable contact / handoff
Steps (preview)
Simple
Checklist
3 steps
1
Integrate
Script on your website
2
Configure
Docs, messages, actions
3
Publish
Improve over time
Result: clear information + onboarding + embedded contact + live chat if an agent is online.
FAQ

Frequently asked questions — SaaS

The essentials before deploying Wavize on a SaaS website.

Does Wavize replace my support team?
No. Wavize handles recurring questions and guides users. For specific cases, it suggests embedded contact or live chat if an agent is available.
Can it help on the pricing page?
Yes. The assistant answers questions about plans, limits, and features, then suggests an action (signup / contact).
Is it suitable for B2B?
Yes. For enterprise requests, Wavize can suggest an embedded form to forward the request to the sales team.
What if the request is urgent?
If an agent is online, Wavize can suggest live chat to speed up handling.
Is it compatible with a help center?
Yes. Wavize can rely on your content (docs, FAQ, pages) to answer consistently.
Does it affect performance?
No. The integration is designed to stay lightweight.
SaaS + AI Assistant
Deliver a clearer, faster, more convincing experience.
Level 1 support, guided onboarding, embedded contact, live chat if an agent is online — a solid, consistent foundation ready to evolve. (SEO mention: AI chatbot)
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