Wavize
Solutions • Healthcare (practice, clinic, medical center)

An AI assistant to guide, reassure, and simplify patient requests.

Wavize answers common questions, helps people find the right service, and facilitates useful requests: practical information, guidance and contact requests. An AI assistant available 24/7 to better guide your patients and visitors.

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Opening hours & access Guidance to the right service Reception contact Frequently asked questions
Important: Wavize is an information and guidance assistant. It does not provide medical diagnosis and does not replace a healthcare professional. When needed, it can direct users to a human contact.
Use cases

Guidance and reliable information, without overloading reception staff.

Organizations often receive the same requests: opening hours, location, documents to bring, procedures, available services, and visitor journeys. Wavize provides a clear and consistent answer, then suggests contact when the request goes beyond information.

FAQ & practical information
Opening hours, services, access, parking, documents, and contact options.
Routing by service
Helping the person find the right entry point: specialty, center, department, or reception.
Clearer answers
Structured responses, professional tone, consistency with your pages and documents.
Messages to the team
When the intent is “contact / request,” the assistant suggests a message to reception.
Highlighting visitor journeys
Preparing the visit: documents, steps, useful information (non-medical only).
Multilingual
Welcoming a broader audience with responses in multiple languages.
Requests (integrated)

When someone wants to get in touch: suggest a structured message immediately.

For a specific request (administrative question, guidance, additional information), the assistant can display an integrated form to send the message to the team.

  • Simple and readable form
  • Clear and contextualized message
  • No medical claims
Example use cases: “I am looking for the right service,” “I need to send a document,” “I need information about reception.”
Preview (message)
Contact
Conversation
Reception
I want to contact reception about the documents I need to bring.
I can send your request. Please explain your situation and what you need.
Form (preview)
Email
Your message… (administrative requests / guidance)
Send to reception
(Visual: message sent to your team)
Ask your question…
Live chat (if an agent is online)

If an agent is available, the person can chat live.

For sensitive or urgent organizational requests (without diagnosis), the assistant can suggest switching to a live advisor when the team is online.

  • Visible “agent online” signal
  • Simple transition from the conversation
  • Consistent experience on mobile
Preview (live)
Agent online
Conversation
Live
I need to confirm reception information quickly.
An agent is available. I can connect you live.
Action (preview)
Talk to an advisor
(Visual: live chat is triggered if an agent is available)
Ask your question…
Setup

Deploy Wavize on your website: fast, clean, controlled.

Add the widget to your website (homepage, service pages, FAQ). Define your content (opening hours, access, documents, services). Configure integrated contact and, if needed, the live chat option when the team is online.

  • Integrate the widget
  • Add your content and pages
  • Enable contact / live chat (optional)
Steps (preview)
Simple
Checklist
3 steps
1
Integrate
Script on the website
2
Configure
Pages, FAQ, journeys
3
Publish
Iterate afterwards
Result: practical information + guidance + integrated contact + live chat if an agent is online.
FAQ

Frequently asked questions — Healthcare

Answers about the use of an information and guidance assistant.

Does Wavize provide medical diagnosis?
No. Wavize is used to inform, guide, and facilitate contact. For any medical request, the assistant can recommend contacting a healthcare professional.
Can it reduce calls for simple information?
Yes. Opening hours, location, documents, and services are recurring questions that can be handled immediately.
Can contact be offered easily?
Yes. When the intent is to contact, Wavize can display an integrated form to send a message to the team.
Live chat: when is it offered?
Only if an agent is online (depending on your configuration). The goal is to handle organizational requests quickly.
Is it compatible with multiple languages?
Yes. Useful for welcoming an international or multilingual audience.
Does it slow down the website?
No. The integration is designed to remain lightweight.
Healthcare + AI Assistant
Improve reception: clearer information, simpler guidance, faster contact.
An information and guidance assistant, with integrated contact and live chat if an agent is online.
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